Helpdesk Support Operative

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Parker Technical Services is part of the Edwin James Group, a leading asset engineering group delivering integrated technical and process engineering and automation services for the built environment.

Our team of over 1000 people work with a Blue Chip client base across diverse sectors including Manufacturing, Government & Education, Utilities, Commercial and Defence & Nuclear.

Our goal is to be known as a straightforward, no-nonsense operation that is easy to understand, and easy to work with.

We provide a strong health and safety culture and ample personal development opportunities. Our ethos is Safety, Service, People this is known as the EJ way and is practised throughout the group

Currently, we have a new opportunity for a Helpdesk Support Operative based at our Glasgow Office.

The overall purpose of this role is to assist our established team with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Maintenance division.

Key Responsibilities
  • Accurate and efficient job logging via telephone and email
  • Respond to Client queries and provide timely updates on job progressions
  • Generation of purchase orders for materials and subcontractor requirements
  • Allocate work schedules to relevant engineers
  • Track allocated jobs to ensure completion
  • Liaise with mobile engineers and contract managers through job processes
  • Escalate potential SLA failures in advance to optimise opportunity to avoid failure

This list is not a complete list of responsibilities but representative of the type of duties

Skills & Experience

We value everyone’s skills and experiences but for this role are looking for people who have:

  • Excellent customer service skills
  • Good attention to detail including a high level of accuracy
  • Experience of working in a fast-paced environment under pressure
  • Strong communicator with good literacy and numeracy skills
  • Previous experience of working on a helpdesk or similar fast-paced environment
  • Ability to use initiative whilst delivering a proactive can-do attitude
Benefits
  • A competitive salary and benefits package appropriate to this position
  • Career Development within a successful and growing business
  • A working environment where company ethos of Safety, Service & People is not just spoken about its delivered
Application

If this is your dream role, then we’d love to hear from you

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Come and work with us

Wherever you are in your career, we’d love to hear from you. We value lifetime learning and work hard to make sure our people achieve their potential. If you want to take your career in a new direction, take a look at our current roles below.

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If you would like to apply please submit your details in the form and we will get back to you as soon as we can.